Order Requirements - Trimark
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How to order 
Type of Order Online Order Email Order as PDF* Fax Order Send Artwork Separately
Blank My Account orders@leedsworld.com 1-800-860-6661 N/A
Sample My Account​ sampleorders@leedsworld.com​ 1-800-860-6661 N/A
Imprint with standard lead time My Account orders@leedsworld.com 1-800-860-6661 art@leedsworld.com
Imprint with SureShip® (24 hr. turn) N/A sureshiporders@leedsworld.com 1-800-611-4731 sureshipart@leedsworld.com
WorldSource N/A worldsource@polyconceptna.com 1-888-205-2734 worldsource@polyconceptna.com

To prequalify artwork, or for artwork questions on new orders, email artworkinfo@leedsworld.com. For changes on existing orders, contact customer service, at customerservice@leedsworld.com.

Unless a specific size is indicated on your purchase order, Trimark will determine the most appropriate size for your imprint. An imprint location must be specified on the ​order. If no imprint location is indicated, your order will be placed on hold and the ship date will be moved accordingly until the location is decided.

When placing a standard lead time order, please submit your art to art@leedsworld.com with the purchase order number in the subject line. Orders sent to this address will not be processed. Unless a specific size is indicated on your purchase order, Trimark will determine the most appropriate size for your imprint. An imprint location must be specified on the order. If no imprint location is indicated your order will be placed on hold the ship date moved accordingly until the location can be decided.

Orders are only accepted from qualifyed promotional product distributors. For tax reasons, third-party billing is not permitted.

Complete purchase order number as generated on your PO form must be placed in the subject line of both the order and art emails before they can be reviewed. All emailed orders must be sent to the above email addresses in the form of a PDF attachment. Any other formats may result in processing delays. Purchase orders will not be accepted at the art@leedsworld.com or sureshipart@leedsworld.com addresses. Artwork must be sent separately to the artwork email addresses listed above.

Additional Order Info:

Order Acknowledgement

After receiving your order, Trimark will send you an Order Acknowledgement. Production begins upon receipt of signed Order Approval form, approval of credit and receipt of all order information including shipping addresses and customer inserts.

Order Minimum

All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders will be accepted at a cost per imprint item ordered. Minimum quantity on clearance items is 12. SureShip® is available for below-minimum orders; however, it incurs a double LTM charge.

Order Cancellations

Orders can be cancelled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proof received prior to order cancellation.

Customer Approval

Trimark must receive your proof approval and must have shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and lead time. The following proofs are available:

Online Proof

Online proofs that can be converted into a PDF suitable for forwarding to clients can be viewed and approved instantly on my.leedsworld.com at no charge.

Paper Proof (only if requested)

First paper proof is free. Additional paper proofs, available upon request at a cost.

Product Proof

Product proofs can be ordered at an additional cost. Product proofs can be shipped using our standard 5-day ship when requested. Orders ship within 24 hours of receiving product proof approval (up to end column quantity) plus item price, running charge, overnight freight charges, and applicable order setup. Depending on order size and imprint type, Trimark may require a product proof.

Artwork Requirements

Decorating Method Accepted Artwork Files Additional Information
Embroidery Tajima DST files, Wilcom EMBfiles If digitizing is needed, please send in an acceptable file for all other methods. Please note: Apparel products have different digitizing requirements than bags and other items. Existing files may need to be re-digitized.​
All other methods AI file, vector format with all text converted to outlines. Please save as .eps or .ai file. Unsupported Art File Formats:
QuarkXPress, PageMaker®, InDesign, Freehand®, Microsoft® Office (Word, PowerPoint, Excel) will also not be recognized through the art acceptance process.

Note: Artwork clean-up, touch-ups, typesetting or resizing is free, but is not available on SureShip® orders.

Artwork Requirements

All locations:

  • Embroidery $12.50 (v) per 1,000 stitches. Up to 25,000 stitches
  • True Edge* $60.00 (v)
  • inFusion $60.00 (v)
  • Deboss $60.00 (v)
  • Laser $60.00 (v)

*Transfer pricing, includes up to 5 spot colors. Add $60(v) setup and $0.40(v) running for each additional color.

Personalization Requirements

Additional lead time required for personalization.

Sales Tools


Virtual Specs

Can be ordered in the following two ways: 1) Request a virtual sample from your Trimark sales representative, who can help you identify the best product for your application. 2) Create your own free virtual sample (available on most products).

Blank Samples

Blank samples are available on most products and can be purchased at catalog EQP, net 30 at 50% off ground shipping when ordered on our website. Limit of one per size per style. Sample orders received by 5PM EST can ship next day if specified on order. Blank samples (excluding clearance items), can be returned within 30 days of invoice date for product credit. Customers are responsible for freight charges. Tags must be attached to all garments to receive return credit.

Spec Samples

Spec samples can be purchased at 50% off catalog EQP for the product (25% off for PUMA and Roots73). Full setup and running charges apply. These items are non-returnable. Spec samples include a specific logo, decoration method and location. Limit of three per item number. Spec samples are available for SureShip® up to 5 items (maximum of 3 per item).


Self-promotions can be purchased at 50% off catalog EQP for the product (25% off of PUMA and Roots73). Full setup and running charges apply. These items are non-returnable. Limit of middle-column quantity per item number. For more information, refer to a dedicated customer service representative. Due to increased holiday production, self-promotion orders for all catalog items must ship by November 13, 2015. Additional restrictions may apply on new items. Self-promotion discount only applies to the specific piece that is decorated with the distributor's name or logo only. The addition of other imprinted logos or names to the product will disqualify it from receiving any discount. In the case of multiple items on one order, only the items with the distributor name or logo are eligible for the self-promotion discount. Clearance items are not available for self-promotion.


Customer Inserts

Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on purchase order. When requesting label attachments, printed labels must be provided to Trimark. Production will not begin until customer-supplied inserts/ attachments are received. Orders above catalog quantity will require additional lead time. Trimark items will be inserted into other Trimark items free of charge.


California Proposition 65 & CPSIA Compliance

General Disclaimer – Trimark cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Trimark reserves the right to make slight spec changes to enhance product quality or performance. Decorating methods and location sizes are subject to change. Visit our website for complete information.

Inventory – In the unlikely event that we lack inventory to support your order we will work with you to find a solution.

Logo Disclaimer – Logos shown on this website are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Trimark, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Trimark harmless of all claims.

Payment – Net 30 days upon credit approval. Payments not received by the due date are subject to a 1.5% per month late payment charge. First orders, custom orders and large orders may require a deposit or prepayment.

Product Warranty – All items are warranted against defects in material and workmanship for a period of one year from date of shipment. In the event of a breach of warranty, buyer's sole and exclusive remedy is a return of the item for repair or replacement. Trimark disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Warranties arising from course detailing or usage of trade and warranties of non-infringement.

Returns – Prior to return, all merchandise requires specific Return Authorization from the factory in order to be eligible for credit. First quality, blank returns are subject to a 20% restocking fee.​​​​​​​​​​​​​​​​​​​​​​

Lead Times

SureShip® next day turnaround with no additional charge on orders received by midnight (EST). Please see SureShip® checklist for additional details. Standard lead time orders will ship 3-Days after order clearance for exact reorders and 5-Days after order clearance for orders with new art.  If your order is needed sooner for an event date, please note the event date on your purchase order and we will do everything possible to support your request.  Note that beach towels, robes and JournalBooks Reveal, Frame, Showcase and Graphic Wrap journals require additional lead time. 

Production and Shipping Information

Production time begins upon receipt of signed Order Approval Form, all order and shipping information, and approval of credit. Trimark uses FedEx as standard carriers and for quoting purposes. Once your order is ready for shipping, we will send you an Advance Shipping Notice, which includes a tracking number.

Shipments within the United States

FOB New Kensington, Pennsylvania, USA

Export Information

Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.

Special Shipping

Drop Shipments

Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at least 5 days prior to the scheduled ship date. Call for lead times for drop ship requests over 10 locations. If there are more than 10 drop shipment addresses, you must provide addresses electronically in a Microsoft® Excel file, sent on a disk or as an email attachment. For your convenience, Trimark offers a template for download​. SureShip® orders are limited to five drop ship addresses.

Third-Party and Customer-Designated Shippers

Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup.

Special Shipping Instructions

Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to Trimark prior to production. Please reference your purchase order number, company name, contact name and phone number. Additional charges may apply.