PCNA Services

Know which product you want? This is where you’ll find the information you need to complete your order, including details about product decoration, shipping and more.

Choosing the right decoration method is just as important as choosing the right product. We offer the most advanced decorating options in the industry.

Color Imprint

Highlight your logo in vivid color on bags, pens, drinkware, technology items and accessories with this decorating which includes methods such as silkscreen, transfer, pad-print and beachprint. Available in single or multi-color, it’s an economical way to gain high visibility. Leed’s will choose the most appropriate method to obtain high visibility for your artwork.

4-Color Process

Looking to make a bold impact with a photo or 4-color process artwork? Our methods allow fine halftones and an expanded color range to capture the sharpness of the design and then transfer it to the product. PMS matches cannot be done with 4-Color Process methods.

4-Color Options

PhotoGrafixx 1: Available for SureShip. Used for most items except drinkware and bags.

PhotoGrafixx 2: Designed specifically for drinkware. This level requires an 8-day lead time.

PhotoGrafixx 3: Available for SureShip. Used on items that feature a full bleed.

PhotoGrafixx 4: Available for SureShip. Used on bags and totes.

PhotoGrafixx 5: Used for speaker grills that feature a full bleed.

Full Color: Used for eligible JournalBooks. Requires a 9-day lead time.

Full Color Beach Towel: Offered on beach towels. Requires a 300 piece minimum, pre-production sample and 10 days production after order clearance.

Laser

Laser engraving gives your logo a clean, distinguished appearance by precisely etching the artwork into the material’s surface.

Laser: Standard laser imprinting on metal and ceramic surfaces, including items such as pens and flash drives.
Laser Plus: Expanded laser availability featuring larger imprint sizes on select items such as blankets and drinkware (excluding pens).
Laser 360: Expanded laser availability featuring larger imprint size on select pens.

Stamping

These classic methods allow you to leave an impression of your logo in a material’s surface.

Deboss: Pristine and elegant. Deboss utilizes a die that is heat-pressed into the material. Deboss patch (patch size 1.5" x 3"; decorating area 1" x 2.5") is also available on some products.
Color Stamp: Enhance a simple one-color design with a die used to apply colored foil to a materials surface.
- Standard colors include:
  - Black, Gray, Red, Green, Blue, Brown, Purple
- Metallic colors include:
  - Red, Green, Blue, Gold. Silver, Purple
Color Fill: First your logo is color stamped onto the material and then followed by a deboss with the same die. This method is only available on tan or black vinyl patches.
- Standard colors include:
  - Black, Gray, Red, Green, Blue, Brown, Purple
- Metallic colors include:
  - Red, Green, Blue, Gold. Silver, Purple

Embroidery

This traditional method of decorating material with needled and thread is a popular favorite year after year. It’s an excellent way to add value to your next promotion. All reorders up to 7,500 stitches are eligible for SureShip^®.

HXD

HXD is a unique decoration method that creates a sbutle pop from the product surface to give your logo a whole new dimension.

Click here to learn more.

Epoxy Dome

Add dimension and shine to your one-, multi- or 4-color logo by placing it under a clear, high-gloss polyurethane dome with black bezel. Logos are maximized for the best possible display and then placed on a white background unless otherwise specified.

Dome Sizes Available

ED-1 Small Oval: 2.875" w x 1.375" h

ED-2 Large Oval: 4" x 2.125" h

ED-3 Small Rectangle 3.25" w x 1.75" h

ED-4 Circle: 2.25" diameter

ED-5 Square: 2" square

Mixed Media

Exclusive to Leed’s, Mixed Media combines two decoration methods creating a high-impact look that uses laser beneath an embroidery, transfer or PhotoGrafixx overlay.

Virtual Specs

Use the Design Lab to create your own virtual samples.
- Select all items you would like to view by adding items to the design lab from the product detail page or adding the item from the design lab itself.
- Upload your artwork and instantaneously view what it will look like on all items that you selected.
Request a virtual sample from your sales representative, who can help you identify the best product for your application.

Blank Samples

Blank samples are available on most products and can be purchased at catalog EQP pricing and 50% off ground shipping when ordered on our website. Limit of three per item number. Sample orders received by 5 PM EST (for U.S. destinations) and 4 PM EST (for Canadian destinations) can ship same day if specified on order and would ship on PCNA’s preferred carrier. If using a UPS third party account, the sample order will ship the next business day. Blank samples are non-returnable. Blank samples are not available for beach towels, robes or JournalBooks Reveal, Frame, Showcase and Graphic Wrap items, but random samples are available at EQP. Most can ship next day.

Spec Samples

Spec samples include a specific logo, decoration method and location. These can be purchased at 25% off catalog EQP for the product. These items are non-returnable. Full setup and running charges apply. Limit of three per item number. Spec samples are available for SureShip® up to 5 items (maximum of 3 pieces per item). Lead time on spec samples for JournalBooks Reveal, Frame, Showcase and Graphic Wrap journals are 9 business days from approval, FOB Charlotte. Spec samples are not available on beach towels or robes.

Self-Promotions

Self-promotions can be purchased at 50% off catalog EQP for the product (25% off licensed brands*, all technology items and memory items). Full setup and running charges apply. These items are non-returnable. Limit of middle-column quantity per item number. Due to increased holiday production, self-promotion orders for all items must ship by November 10, 2018. Additional restrictions may apply on new items. Self-promotion discount only applies to the specific piece that is decorated with the distributor’s name or logo only. The addition of other imprinted logos or names to the product will disqualify it from receiving any discount. In the case of multiple items on one order; only the items with the distributor name or logo are eligible for the self-promotion discount. Clearance items are not available for self-promotion.

*Leed’s Licensed Brands include: Aladdin®, Alicia Klein®, Alternative®, ANKR®, Arctic Zone®, Balmain®, California Innovations®, Carhartt®, Case Logic®, Cool Gear®, Cross®, Cutter & Buck®, Everlast®, Guess®, High Sierra®, JournalBooks®, Kenneth Cole®, Laguiole®, Mission®, New Balance®, Picnic Time®, ProTowels®, Safety Works®, Schaeffer, Scripto®, Skross®, Slazenger®, Stanley®, Stromberg Brand®, Thule®, totes®, Wenger®, Zippo®, as well as any new Leed’s Licensed Brands as they may be introduced in the future.

Orders are only accepted from qualified promotional products distributors. For tax reasons, third party billing is not permitted.

HOW TO ORDER:

All emailed orders must be sent to the designated email addresses below in the form of a PDF attachment. Your complete purchase order number as generated on your PO form must be placed in the subject line of both your order and art emails. Failure to include your PO number or providing any formats other than pdf may result in processing delays.

Type of Order	Online Order	Email Order as PDF*	Fax Order	Send Artwork Separately
Blank	Log In	orders@leedsworld.com	1-800-860-6661	N/A
Sample	Log In	orders@leedsworld.com	1-800-860-6661	N/A
Imprint with standard lead time	Log In	orders@leedsworld.com	1-800-860-6661	art@leedsworld.com
Imprint with SureShip® (24 hr. turn)	N/A	sureshiporders@leedsworld.com	1-800-611-4731	sureshipart@leedsworld.com
WorldSource	N/A	worldsource@polyconceptna.com	1-888-205-2734	worldsource@polyconceptna.com

Due to custom manufacturing, beach towels; robes; JournalBooks Reveal, Frame, Showcase and Graphic Wrap items may not be ordered with other We products. A separate purchase order must be submitted and additional lead times are required.

For general customer inquiries or changes on existing orders, contact customer service at customerservice@leedsworld.com.

Order Minimums

All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders are accepted on most orders for an additional charge. Less than minimums are not available for beach towels, robes or JournalBooks Reveal, Showcase, Frame and Graphic Wrap items. Click here to see associated charges.

Inventory Promise

We are committed to ensuring inventory availability on every one of our products. So the item you want is available when you need it. In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.

From the tried and true to the innovative and unique, we have products for every promotional application. And we promise that, when you need them, we’ll have them.

Artwork Requirements:

If a specific size is indicated on your purchase order, we will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.

To prequalify artwork, or for artwork questions on new orders, email artworkinfo@leedsworld.com.

Artwork Requirements

Decorating Method	Accepted Artwork Files	Additional Information
Embroidery	Tajima DST files, Wilcom EMB files	If digitizing is needed, please send in an acceptable file for all other methods. Please note: Apparel products have different digitizing requirements than bags and other items. Existing files may need to be re-digitized.
PhotoReal, PhotoGrafixx and Domes	Adobe Illustrator (AI) file, vector format with all text converted to outlines. Please save as .eps or native .ai file.	If a placed/imported Adobe® Photoshop type image (raster graphics like JPG, TIFF, etc.) is necessary, that original file should be included. The file must be at least 300 dpi resolution and the art to size.
All other methods	AI file, vector format with all text converted to outlines. Please save as .eps or .ai file.	Unsupported Art File Formats: QuarkXPress, PageMaker®, InDesign, Freehand®, Microsoft® Office (Word, PowerPoint, and Excel) will also not be recognized through the art acceptance process.

Note: Artwork clean-up, touch-ups, typesetting or resizing is free, but is not available on SureShip® orders.

PMS Color Matching

Color matching is available at no cost. However PMS matching is not guaranteed on dark-colored items or stainless steel and is not available for any four-color process method.

Artwork on File

Artwork is kept on file for up to 18 months. Re-orders must contain the customer number, PO number, and/or PCNA order number plus a copy of the artwork to ensure the correct artwork is pulled. Artwork CANNOT be transferred from one distributor's file to another without written permission from the original distributor. Art files greater than 18 months must be resubmitted.

Artwork return requests

Artwork will be returned upon written request after completion of order and payment of invoice. Written requests may be made via mail, fax, or email. Requests on purchase orders will not be processed. Distributor is responsible for postage and/or freight changes. Any deboss dies returned to customers are not eligible to be sent back for a future order. A new die will be required.

Personalization Requirements

Additional lead time and charges required for personalization. Click here to see associated charges.

Method	Character Limit	Fonts	Font Size
Deboss Initials	Maximum of 3 initials, no periods between initials	Helvetica or Times New Roman	18, 24 or 36 pt
Color Stamp Initials	Maximum of 3 initials, no periods between initials	Helvetica or Times New Roman	18, 24 or 36 pt
Color Stamp Names	Full name with maximum of 23 characters including spaces	Helvetica or Times New Roman	24 or 18 pt
Laser Engraving Names	Full names with maximum of 21 characters including spaces	Helvetica, Times New Roman or Zapf Chancery (Medium Italics)	12 pt
Laser Engraving Initials	Maximum of 3 initials, no periods between initials	Helvetica, Times New Roman or Zapf Chancery (Medium Italics)	12 pt
Embroidery Initials	Maximum of 4 initials, punctuation allowed, no accent marks	Helvetica or Times New Roman	24, 48, and 72 pt
Embroidery Names	Full Names: 24pt (maximum of 17 characters including spaces) Full Names: 36pt (maximum of 11 characters including spaces)	Helvetica or Times New Roman	24 or 36 pt
Embroidery Fleece Names	Full Names: 48pt (maximum of 16 characters including spaces) Full Names: 60pt (maximum of 14 characters including spaces)	Helvetica Only	48 or 60 pt
Embroidery Fleece Initials	Maximum of 4 initials, punctuation allowed, no accent marks	Helvetica Only	48 or 72 pt

Order Acknowledgement for Imprint Orders

After receiving your order, we will send you an Order Acknowledgement. Please read carefully and contact the factory immediately if corrections and/or changes are necessary. All changes must be confirmed in writing.

Customer Approval

We must receive your proof approval and shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and production time. The following proofs are available:

MyPromoProof.com
- A virtual approval system that allows you to view proofs online at no charge.
  - You can approve, approve with changes, or reject your proofs.
  - Easily convert your proof to a custom PDF proof file that can be e-mailed to your end user.
Paper Proof (only if requested)
- First paper proof is free. Additional paper proofs, available upon request at a cost.
Product Proof
- Product proofs can be shipped using our standard 5-day ship when requested. All item & shipping costs apply. Depending on order size and imprint type, we may require a product proof.

Purchasing Blank Product

Pricing is available on our website and is solely based on item quantity. Blank products are not eligible for EQP pricing. Turnaround time is one business day. Blank orders received by 2:00 PM EST can ship same day if specified on the order, except beach towels and robes which require two days to process. Same day shipping is not available when shipping via LTL carrier or US Mail. Blank product is not available for JournalBooks Reveal, Frame, Showcase and Graphic Wrap items.

Order Cancellations and Blank Product Returns

Cancellations

Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proofs received prior to order cancellation.

Blank Product Returns

Prior to return, all merchandise requires specific return authorization from the factory and must be made within 60 days of invoice date in order to be eligible for credit. First quality blank returns are subject to a restocking fee.

Terms

California Proposition 65 & CPSIA Compliance

Polyconcept North America is committed to applying the highest standards of safety for its products. PCNA requires all products purchased to meet our design specifications. Those specifications are reviewed and revised as necessary. We take all necessary steps to ensure that our products meet applicable Federal regulations. Click here to visit our Compliance information related to various Trade Compliance related issues.

Authorization & Indemnification – By placing an order with Leed’s, you represent and warrant that you have the authority to order, purchase and /or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless Leed’s, its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

Catalog Photography – Due to the nature of ceramic, tiny imperfections and slight variations in the material should not be perceived as defective. Measurements and ounces are approximate and may vary slightly. Registration of multiple color imprints may vary up to 1/16”. These variations and tolerances are within industry standards and therefore must be considered acceptable.

Ceramic Products – Due to the nature of ceramic, tiny imperfections and slight variations in the material should not be perceived as defective. Measurements and ounces are approximate and may vary slightly. Registration of multiple color imprints may vary up to 1/16". These variations and tolerances are within industry standards and therefore must be considered acceptable.

Copyrights – Products in this catalog may be patented, have patents pending or be subject to various copyright and/or property rights of Leed’s and/or its owners and principals. These products may not be reproduced in any way (in whole or in part) without express written permission from Leed’s.

General Disclaimer – Leed’s cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Leed’s reserves the right to make slight spec changes to enhance product quality or performance. Decorating methods and location sizes are subject to change. Visit our website for complete information.

Inventory – In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.

Liability – All merchandise becomes the customer’s property upon delivery to the freight carrier.

Logo Disclaimer – Logos shown on this website are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Leed’s, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Leed’s harmless of all claims.

Over/Under Runs – We reserve the right to ship +/- 5% of the quantity ordered and invoice accordingly. Exact quantities can also be provided at an additional charge. Specify on PO if exact quantities are needed.

Payment – Net 30 days upon credit approval. Payments not received by the due date are subject to a 1.5% per month late payment charge. First orders, custom orders and large orders may require a deposit or prepayment.

Product Warranty – All items are warranted against defects in material and workmanship for a period of one year from date of shipment. In the event of a breach of warranty, buyer’s sole and exclusive remedy is a return of the item for repair or replacement. Leed’s disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Warranties arising from course detailing or usage of trade and warranties of non-infringement.

Returns – Prior to return, all merchandise requires specific Return Authorization from the factory in order to be eligible for credit. First quality, blank returns are subject to a 20% restocking fee.

Collections – Accounts requiring collection will be liable for all the collection costs, including all fees, costs and expenses incurred.

Credits – Unused and/or unclaimed credits will be reserved/voided after 6 months.

Pricing – Prices are subject to change without notice.

Production time begins upon receipt of a signed Order Approval Form, approval of credit and all order information including shipping addresses and customer inserts. We use FedEx as our standard carrier for U.S. domestic shipment quoting purposes. Once your order is shipped, we will send you an Advance Shipping Notice, which includes a tracking number.

Lead Times

SureShip®
- Next day turnaround with no additional charge on orders received by midnight (EST). See the SureShip checklist for additional requirements.
3-Days
- For all exact reorders after order clearance.
5-Days
- For all orders with new artwork after order clearance.
Additional Lead Times Needed
- All Beach Towels, Robes, Kanata Blankets, JournalBooks Reveal, Frame, Showcase, Graphic Wrap, Graphic Page.

If your order is needed sooner for an event date, please note the event date on your purchase order and we will do everything possible to support your request.

Fulfillment & Packaging

Drop Shipments
- Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order receipt. If there are more than 10 drop shipment addresses, you must provide addresses electronically via e-mail attachment with a purchase order reference in the subject line. For your convenience, we offer a template for download.
  - i. SureShip® orders are limited to 10 drop ship addresses. Call for lead times for requests for over 50 locations.
Third-Party and Customer-Designated Shippers
- Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup. Click here to see associated charges.
Special Shipping Instructions
- Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to us prior to production and reference your purchase order number, company name, contact name and phone number.
Customer Inserts
- Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your purchase order. When requesting label attachments, printed labels must be provided to us. Production will not begin until customer-supplied inserts/ attachments are received. Orders above catalog quantity will require additional lead time. Leed’s items will be inserted into other Leed’s items free of charge, such as pens into padfolios, however instructions must be provided on your purchase order.
USB Uploading
- If you provide the files, we’ll upload them to the memory item you want, decorate it, and ship it. Click here for more details.

Shipping - Domestic & International

Shipments within the United States
- FOB New Kensington, Pennsylvania
- FOB Charlotte, NC (JournalBooks Reveal, Frame, Showcase, Graphic Wrap, Graphic Page)
- FOB Greenville, SC (All Beach Towels, Robes, and Kanata Blankets)
Shipments within Canada
- FOB Toronto, Ontario, Canada providing that ground and expedited services will ship via our designated carrier as prepay (no third party billing, no customer-specified carriers). To arrange for pickup of the shipment, or specify a carrier and account number, one business day must be added to the ship date for FOB Toronto. If you cannot add the additional business day, the order will ship FOB New Kensington.
International Shipments (Including Canada)
- FOB New Kensington, Pennsylvania, FOB Charlotte, NC (JournalBooks Showcase, Reveal, Frame and Graphic Wrap Journals), FOB Greenville, SC (All beach towels and robes). Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect customer purchase price and will be provided at no additional cost.
- If you wish to specify a carrier and account number for an international shipment, you will be responsible for customs clearance and ultimate delivery of shipment, as well as for duties, taxes, and broker fees. You must provide broker name, address and phone number with your order.
  - JournalBooks Reveal, Frame, Showcase, Graphic Wrap, Graphic Page.
- If you are shipping to Canada under your carrier account number and you are not shipping under your NRI# (Non-residential importer number), Canadian Customs has the right to contact the receiving party to request payment of duties and taxes prior to clearance.
Customer Pickup
- Pickup hours are between 8:00AM EST and 8:00PM EST on regularly scheduled business days. Contact information for the party picking up the order must be provided in the shipping instructions of the order. When the order is completed, we will call the pickup contact to schedule the pickup time and location. If billing information is not provided to us, you will be required to provide your own bill of lading.

Shipping Weights

Weights on the website are approximations based on ground shipping. Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Leed’s is not responsible for differences in final freight charges versus quoted estimates.

Export Information

Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.

Choosing the right decoration method is just as important as choosing the right product. We offer the most advanced decorating options in the industry.

Color Imprint

Highlight your logo in vivid color on bags, pens, drinkware, technology items and accessories with this decorating which includes methods such as silkscreen, transfer, pad-print and beachprint. Available in single or multi-color, it’s an economical way to gain high visibility. Bullet will choose the most appropriate method to obtain high visibility for your artwork.