Orders are only accepted from qualified promotional products distributors. For tax reasons, third party billing is not permitted.
HOW TO ORDER:
All emailed orders must be sent to the designated email addresses below in the form of a PDF attachment. Your complete purchase order number as generated on your PO form must be placed in the subject line of both your order and art emails. Failure to include your PO number or providing any formats other than pdf may result in processing delays.
| Type of Order |
Online Order |
Email Order as PDF* |
Fax Order |
Send Artwork Separately |
| Blank |
Log In |
orders@leedsworld.com |
1-800-860-6661 |
N/A |
| Sample |
Log In |
orders@leedsworld.com |
1-800-860-6661 |
N/A |
| Imprint with standard lead time |
Log In |
orders@leedsworld.com |
1-800-860-6661 |
art@leedsworld.com |
| Imprint with SureShip® (24 hr. turn) |
N/A |
sureshiporders@leedsworld.com |
1-800-611-4731 |
sureshipart@leedsworld.com |
| WorldSource |
N/A |
worldsource@polyconceptna.com |
1-888-205-2734 |
worldsource@polyconceptna.com |
Due to custom manufacturing, beach towels; robes; JournalBooks Reveal, Frame, Showcase and Graphic Wrap items may not be ordered with other We products. A separate purchase order must be submitted and additional lead times are required.
For general customer inquiries or changes on existing orders, contact customer service at
customerservice@leedsworld.com.
Order Minimums
All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders are accepted on most orders for an additional charge. Less than minimums are not available for beach towels, robes or JournalBooks Reveal, Showcase, Frame and Graphic Wrap items.
Click here to see associated charges.
Inventory Promise
We are committed to ensuring inventory availability on every one of our products. So the item you want is available when you need it. In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.
From the tried and true to the innovative and unique, we have products for every promotional application. And we promise that, when you need them, we’ll have them.
Artwork Requirements:
If a specific size is indicated on your purchase order, we will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.
To prequalify artwork, or for artwork questions on new orders, email
artworkinfo@leedsworld.com.
Artwork Requirements
| Decorating Method |
Accepted Artwork Files |
Additional Information |
| Embroidery |
Tajima DST files, Wilcom EMB files
|
If digitizing is needed, please send in an acceptable file for all other methods. Please note: Apparel products have different digitizing requirements than bags and other items. Existing files may need to be re-digitized. |
| PhotoReal, PhotoGrafixx and Domes |
Adobe Illustrator (AI) file, vector format with all text converted to outlines. Please save as .eps or native .ai file. |
If a placed/imported Adobe® Photoshop type image (raster graphics like JPG, TIFF, etc.) is necessary, that original file should be included. The file must be at least 300 dpi resolution and the art to size. |
| All other methods |
AI file, vector format with all text converted to outlines. Please save as .eps or .ai file. |
Unsupported Art File Formats: QuarkXPress, PageMaker®, InDesign, Freehand®, Microsoft® Office (Word, PowerPoint, and Excel) will also not be recognized through the art acceptance process. |
Note: Artwork clean-up, touch-ups, typesetting or resizing is free, but is not available on SureShip® orders.
PMS Color Matching
Color matching is available at no cost. However PMS matching is not guaranteed on dark-colored items or stainless steel and is not available for any four-color process method.
Artwork on File
Artwork is kept on file for up to 18 months. Re-orders must contain the customer number, PO number, and/or PCNA order number plus a copy of the artwork to ensure the correct artwork is pulled. Artwork CANNOT be transferred from one distributor's file to another without written permission from the original distributor. Art files greater than 18 months must be resubmitted.
Artwork return requests
Artwork will be returned upon written request after completion of order and payment of invoice. Written requests may be made via mail, fax, or email. Requests on purchase orders will not be processed. Distributor is responsible for postage and/or freight changes. Any deboss dies returned to customers are not eligible to be sent back for a future order. A new die will be required.
Personalization Requirements
Additional lead time and charges required for personalization.
Click here to see associated charges.
| Method |
Character Limit |
Fonts |
Font Size |
| Deboss Initials |
Maximum of 3 initials, no periods between initials |
Helvetica or Times New Roman |
18, 24 or 36 pt |
| Color Stamp Initials |
Maximum of 3 initials, no periods between initials |
Helvetica or Times New Roman |
18, 24 or 36 pt |
| Color Stamp Names |
Full name with maximum of 23 characters including spaces |
Helvetica or Times New Roman |
24 or 18 pt |
| Laser Engraving Names |
Full names with maximum of 21 characters including spaces |
Helvetica, Times New Roman or Zapf Chancery (Medium Italics) |
12 pt |
| Laser Engraving Initials |
Maximum of 3 initials, no periods between initials |
Helvetica, Times New Roman or Zapf Chancery (Medium Italics) |
12 pt |
| Embroidery Initials |
Maximum of 4 initials, punctuation allowed, no accent marks |
Helvetica or Times New Roman |
24, 48, and 72 pt |
| Embroidery Names |
Full Names: 24pt (maximum of 17 characters including spaces)
Full Names: 36pt (maximum of 11 characters including spaces) |
Helvetica or Times New Roman |
24 or 36 pt |
| Embroidery Fleece Names |
Full Names: 48pt (maximum of 16 characters including spaces)
Full Names: 60pt (maximum of 14 characters including spaces) |
Helvetica Only |
48 or 60 pt |
| Embroidery Fleece Initials |
Maximum of 4 initials, punctuation allowed, no accent marks |
Helvetica Only |
48 or 72 pt |
Order Acknowledgement for Imprint Orders
After receiving your order, we will send you an Order Acknowledgement. Please read carefully and contact the factory immediately if corrections and/or changes are necessary. All changes must be confirmed in writing.
Customer Approval
We must receive your proof approval and shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and production time. The following proofs are available:
- MyPromoProof.com
- A virtual approval system that allows you to view proofs online at no charge.
- You can approve, approve with changes, or reject your proofs.
- Easily convert your proof to a custom PDF proof file that can be e-mailed to your end user.
- Paper Proof (only if requested)
- First paper proof is free. Additional paper proofs, available upon request at a cost.
- Product Proof
- Product proofs can be shipped using our standard 5-day ship when requested. All item & shipping costs apply. Depending on order size and imprint type, we may require a product proof.
Purchasing Blank Product
Pricing is available on our website and is solely based on item quantity. Blank products are not eligible for EQP pricing. Turnaround time is one business day. Blank orders received by 2:00 PM EST can ship same day if specified on the order, except beach towels and robes which require two days to process. Same day shipping is not available when shipping via LTL carrier or US Mail. Blank product is not available for JournalBooks Reveal, Frame, Showcase and Graphic Wrap items.
Order Cancellations and Blank Product Returns
Cancellations
Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges.
Charges will still apply to any product proofs received prior to order cancellation.
Blank Product Returns
- Prior to return, all merchandise requires specific return authorization from the factory and must be made within 60 days of invoice date in order to be eligible for credit. First quality blank returns are subject to a restocking fee.
California Proposition 65 & CPSIA Compliance
Polyconcept North America is committed to applying the highest standards of safety for its products. PCNA requires all products purchased to meet our design specifications. Those specifications are reviewed and revised as necessary. We take all necessary steps to ensure that our products meet applicable Federal regulations.
Click here to visit our Compliance information related to various Trade Compliance related issues.
Authorization & Indemnification – By placing an order with Leed’s, you represent and warrant that you have the authority to order, purchase and /or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless Leed’s, its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.
Catalog Photography – Due to the nature of ceramic, tiny imperfections and slight variations in the material should not be perceived as defective. Measurements and ounces are approximate and may vary slightly. Registration of multiple color imprints may vary up to 1/16”. These variations and tolerances are within industry standards and therefore must be considered acceptable.
Ceramic Products – Due to the nature of ceramic, tiny imperfections and slight variations in the material should not be perceived as defective. Measurements and ounces are approximate and may vary slightly. Registration of multiple color imprints may vary up to 1/16". These variations and tolerances are within industry standards and therefore must be considered acceptable.
Copyrights – Products in this catalog may be patented, have patents pending or be subject to various copyright and/or property rights of Leed’s and/or its owners and principals. These products may not be reproduced in any way (in whole or in part) without express written permission from Leed’s.
General Disclaimer – Leed’s cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Leed’s reserves the right to make slight spec changes to enhance product quality or performance. Decorating methods and location sizes are subject to change. Visit our website for complete information.
Inventory – In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.
Liability – All merchandise becomes the customer’s property upon delivery to the freight carrier.
Logo Disclaimer – Logos shown on this website are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Leed’s, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Leed’s harmless of all claims.
Over/Under Runs – We reserve the right to ship +/- 5% of the quantity ordered and invoice accordingly. Exact quantities can also be provided at an additional charge. Specify on PO if exact quantities are needed.
Payment – Net 30 days upon credit approval. Payments not received by the due date are subject to a 1.5% per month late payment charge. First orders, custom orders and large orders may require a deposit or prepayment.
Product Warranty – All items are warranted against defects in material and workmanship for a period of one year from date of shipment. In the event of a breach of warranty, buyer’s sole and exclusive remedy is a return of the item for repair or replacement. Leed’s disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Warranties arising from course detailing or usage of trade and warranties of non-infringement.
Returns – Prior to return, all merchandise requires specific Return Authorization from the factory in order to be eligible for credit. First quality, blank returns are subject to a 20% restocking fee.
Collections – Accounts requiring collection will be liable for all the collection costs, including all fees, costs and expenses incurred.
Credits – Unused and/or unclaimed credits will be reserved/voided after 6 months.
Pricing – Prices are subject to change without notice.
