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Shipping Information

Lead Times

SureShip® next day turnaround with no additional charge on orders received by midnight (EST). See SureShip® checklist for additional requirements. 3-Day turnaround standard on exact reorders. 5-Day turnaround standard on orders with new art (beach towels, robes and JournalBooks Reveal, Frame, Showcase and Graphic Wrap journals require additional lead time). 

Production and Shipping Information

Production time begins upon receipt of signed Order Approval Form, approval of credit and recipt of all order information including shipping addresses and customer inserts. Leed’s uses FedEx as its standard carrier for U.S. domestic shipments. Once your order has shipped we will send you an Advance Shipping Notice, which includes a tracking number.

Shipments within the United States

FOB New Kensington, PA
FOB Charlotte, NC: JournalBooks Showcase, Reveal, Frame and Graphic Wrap journals
FOB Greenville, SC: All beach towels and robes

Shipments Within Canada

FOB Toronto, ON providing that ground and expedited services will ship via our designated carrier as pre-pay (no third party billing, no customer-specified carriers). To arrange for pickup of the shipment, or to specify a carrier and account number, one business day must be added to the ship date for FOB Toronto. If you cannot add the additional business day, the order will ship FOB New Kensington.

International Shipments (Including Canada)

FOB New Kensington, PA. JournalBooks Showcase, Reveal, Frame and Graphic Wrap Journals- FOB Charlotte, NC. Beach towels and robes - FOB Greenville, SC. Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive noti cation on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will re ect customer purchase price and will be provided at no additional cost.

If you wish to specify a carrier and account number for an international shipment, you will be responsible for the Export and Customs clearance and ultimate delivery of shipment, as well as for duties, taxes, and broker fees. You must provide us with a Commercial Invoice that includes the price paid by the recipient for duties. You must also provide your broker’s name, address and phone number with your order.

If you are shipping to Canada under your carrier account number and you are not shipping under your NRI# (Non-residential importer number), Canadian Customs has the right to contact the receiving party to request payment of duties and taxes prior to clearance. For more information, please contact a dedicated customer service representative at customerservice@leedsworld.com.

Shipping Weights

Weights on the website are approximations only (based on ground shipping). Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Leed’s is not responsible for differences in final freight charges versus quoted estimates.

Export Information

Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.

Special Shipping
Drop Shipments

Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order reciept. If there are more than 10 drop shipment addresses, provide all addresses electronically in a Microsoft® Excel file sent on a disk or as an email attachment. SureShip® orders are limited to 10 drop-ship addresses. Call for lead times for drop ship requests over 10 locations. For your convenience, a template is available in the Our Services section.

Third-Party and Customer-Designated Shippers

Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup. See decorating and add-on pricing page for associated charges.

Special Shipping Instructions

Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to Bullet prior to production. Please reference your purchase order number, company name, contact name and phone number. Additional charges may apply.

Customer Pickup

​​Customers may pickup orders Monday - Friday between 8am and 8pm EST. Contact information for the party picking up the order must be provided in the shipping instructions of the order. When the order is completed, Leed's will call the pickup contact to schedule the pickup time and location.  If billing informaiton is not provided to us, you will be required to provide your own bill of lading. ​​​​