Help & FAQs: Returns & Cancellations

Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proofs received prior to order cancellation.

Prior to return, all merchandise requires specific return authorization from the factory and must be made within 60 days of invoice date in order to be eligible for credit. First quality blank returns are subject to a restocking fee.