Help & FAQs: Fulfillment & Shipping




Lead times take effect as soon as your order is cleared, including receipt of a signed Order Approval Form, credit approval and complete order information. For U.S. domestic shipping quotes, UPS is our standard carrier. When your order ships, you'll receive an Advance Shipping Notice with a tracking number.

1-Day SureShip®
  • Next day turnaround is available on orders received by midnight (EST) and is subject to a $50 (G) fee. See the SureShip page for additional requirements
  • No paper proof requests
  • No less-than-minimum orders
  • Beginning of 5th column maximum quantity
  • Add 1 day for paper proof requests
  • No special handling (e.g. drop shipments, insertions, etc)
  • Less-than-minimum orders accepted (fees apply)
  • Beginning of 5th column maximum quantity
  • Subject to a $50 (G) rush fee
  • Special handling requests (fees apply)
  • Beginning of 5th column maximum quantity
6+ Extended
  • Quantities at or above 5th column
  • Product proof requests
  • Unique special handling requests
Note: If your order is needed sooner for an event date, please note the event date on your purchase order and we will do everything possible to support your request. Rush fees apply.
Drop shipment charges apply for each additional location per release, plus freight costs. Drop ship addresses must be received at the time of order receipt. If there are more than 10 drop shipment addresses, you must provide addresses electronically via e-mail attachment with a purchase order reference in the subject line. For your convenience, we offer a template for download. SureShip® orders are limited to 10 drop ship addresses. Call for lead times for requests for over 50 locations.
Third-party and customer-designated shippers
Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup.
Special shipping instructions
Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to us prior to production and reference your purchase order number, company name, contact name and phone number.
Customer inserts
Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your purchase order. When requesting label attachments, printed labels must be provided to us. Production will not begin until customer-supplied inserts/ attachments are received. Orders above catalog quantity will require additional lead time. Leed’s items will be inserted into other Leed’s items free of charge, such as pens into padfolios, however instructions must be provided on your purchase order.
USB uploading
If you provide the files, we’ll upload them to the memory item you want, decorate it, and ship it. Click here for more details