Help & FAQs: Fulfillment & Shipping

Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order receipt. If there are more than 10 drop shipment addresses, you must provide addresses electronically via e-mail attachment with a purchase order reference in the subject line. For your convenience, we offer a template for download. SureShip® orders are limited to 10 drop ship addresses. Call for lead times for requests for over 50 locations.

Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup.

Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to us prior to production and reference your purchase order number, company name, contact name and phone number.

Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your purchase order. When requesting label attachments, printed labels must be provided to us. Production will not begin until customer-supplied inserts/attachments are received. Orders above catalog quantity will require additional lead time. Bullet items will be inserted into other Bullet items free of charge with some exceptions, however instructions must be provided on your purchase order.

Create a gift that makes a big impression! Our Perfectly Packaged™ service includes decorative packaging and custom branding options that make gifts feel more personal. Perfectly Packaged™ also includes unlimited drop shipments, making it easy to deliver gifts directly to the offices or homes of gift recipients — a great option for virtual events, employee gifts and more. Learn more about our popular Perfectly Packaged™ fulfillment service here.

Learn more information about fulfillment and decoration pricing here.

FOB Toronto, Ontario, Canada providing that ground and expedited services will ship via our designated carrier as prepay (no third party billing, no customer-specified carriers). To arrange for pickup of the shipment, or specify a carrier and account number, one business day must be added to the ship date for FOB Toronto. If you cannot add the additional business day, the order will ship FOB Hialeah

See product info for export restrictions of Health and Beauty products from all locations.
Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect customer purchase price and will be provided at no additional cost.
If you wish to specify a carrier and account number for an international shipment, you will be responsible for customs clearance and ultimate delivery of shipment, as well as for duties, taxes, and broker fees. You must provide broker name, address and phone number with your order.
If you are shipping to Canada under your carrier account number and you are not shipping under your NRI# (Non-residential importer number), Canadian Customs has the right to contact the receiving party to request payment of duties and taxes prior to clearance.

Pickup hours are between 9:00AM EST and 5:00PM EST on regularly scheduled business days. Customer pickup is available in Miami, FL and Florence, KY for items decorated in these locations. Your order will be available for onsite customer and/or third party scheduled trucking pick-up the next business day after the specified ship date (i.e. plus 1 day) unless special arrangements are made with the factory. Contact factory prior to pickup to ensure your order is ready. Customer pickup is not available for FOB points outside of Miami, FL & Florence, KY.