Help & FAQs: Fulfillment & Shipping




Lead times take effect as soon as your order is cleared, including receipt of a signed Order Approval Form, credit approval and complete order information. For U.S. domestic shipping quotes, UPS is our standard carrier. When your order ships, you'll receive an Advance Shipping Notice with a tracking number.

1-Day SureShip®
  • Next day turnaround is available on orders received by midnight (EST) and is subject to a $62.50 (G) fee. See the SureShip page for additional requirements
  • No paper proof requests
  • No less-than-minimum orders
  • Beginning of 5th column maximum quantity
  • Add 1 day for paper proof requests
  • No special handling (e.g. drop shipments, insertions, etc)
  • Less-than-minimum orders accepted (fees apply)
  • Beginning of 5th column maximum quantity
  • Special handling requests (fees apply)
  • Beginning of 5th column maximum quantity
6+ Extended
  • Quantities at or above 5th column
  • Product proof requests
  • Unique special handling requests
Note: If your order is needed sooner for an event date, please note the event date on your purchase order and we will do everything possible to support your request. Rush fees apply.
Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order receipt. If there are more than 10 drop shipment addresses, you must provide addresses electronically via e-mail attachment with a purchase order reference in the subject line. For your convenience, we offer a template for download. SureShip® orders are limited to 10 drop ship addresses. Call for lead times for requests for over 50 locations.
Third-party and customer-designated shippers
Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup.
Special shipping instructions
Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to us prior to production and reference your purchase order number, company name, contact name and phone number.
Customer inserts
Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your purchase order. When requesting label attachments, printed labels must be provided to us. Production will not begin until customer-supplied inserts/attachments are received. Orders above catalog quantity will require additional lead time. Bullet items will be inserted into other Bullet items free of charge with some exceptions, however instructions must be provided on your purchase order.
Perfectly Packaged™
Create a gift that makes a big impression! Our Perfectly Packaged™ service includes decorative packaging and custom branding options that make gifts feel more personal. Perfectly Packaged™ also includes unlimited drop shipments, making it easy to deliver gifts directly to the offices or homes of gift recipients — a great option for virtual events, employee gifts and more. Learn more about our popular Perfectly Packaged™ fulfillment service here.
Fulfillment and Decoration Pricing
Learn more information about fulfillment and decoration pricing here.
Shipments within the United States
  • FOB Miami, FL
  • FOB Cranston, RI (All sublimated items)
  • FOB Eau Claire, WI (HL dental care items)
  • FOB Cedar Rapids, IA (Health and Beauty)
  • FOB Tampa, FL (Health and Beauty)
  • FOB Florence, KY (All other HL items)
Shipments within Canada
FOB Toronto, Ontario, Canada providing that ground and expedited services will ship via our designated carrier as prepay (no third party billing, no customer-specified carriers). To arrange for pickup of the shipment, or specify a carrier and account number, one business day must be added to the ship date for FOB Toronto. If you cannot add the additional business day, the order will ship FOB Hialeah
International Shipments (Including Canada)
See product info for export restrictions of Health and Beauty products from all locations.
Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect customer purchase price and will be provided at no additional cost.
If you wish to specify a carrier and account number for an international shipment, you will be responsible for customs clearance and ultimate delivery of shipment, as well as for duties, taxes, and broker fees. You must provide broker name, address and phone number with your order.
If you are shipping to Canada under your carrier account number and you are not shipping under your NRI# (Non-residential importer number), Canadian Customs has the right to contact the receiving party to request payment of duties and taxes prior to clearance.
Customer Pick Up
Pickup hours are between 9:00AM EST and 5:00PM EST on regularly scheduled business days. Customer pickup is available in Miami, FL and Florence, KY for items decorated in these locations. Your order will be available for onsite customer and/or third party scheduled trucking pick-up the next business day after the specified ship date (i.e. plus 1 day) unless special arrangements are made with the factory. Contact factory prior to pickup to ensure your order is ready. Customer pickup is not available for FOB points outside of Miami, FL & Florence, KY.