SureShip® next day turnaround with no additional charge on orders received by midnight (EST).
See SureShip® checklist for additional requirements. 3-Day turnaround standard on exact reorders. 5-Day turnaround standard on orders with new art after paper proof approval/order clearance. Multi-color labeled items, offset, direct process bottles and flyers, yo-yos, pails, kits and certain sublimation items require additional lead times.
Production and Shipping Information
Production time begins upon receipt of signed Order Approval Form, approval of credit and receipt of all order information including shipping addresses and customer inserts. Bullet uses FedEx as its standard carrier for all U.S. domestic shipments. Once your order has shipped we will send you an Advance Shipping Notice, which includes a tracking number.
Shipments within the United States*
FOB Miami, FL
FOB Cranston, RI (All sublimation items)
Hildale, UT (HL dental care items) or Eau Claire, WI (HL neoprene items) or FOB Cedar Rapids, IA (Lip balms), FOB Tampa, FL (Sports Bottles), FOB Florence, KY, (All other HL items).
Shipments Within Canada*
FOB Toronto, ON providing that ground and expedited services will ship via our designated carrier as prepay (no third party billing, no customer-specified carriers). To arrange for pickup of the shipment, or to specify a carrier and account number, one business day must be added to the ship date for FOB Toronto. If you cannot add the additional business day, the order will ship FOB Miami.
International Shipments (Including Canada)*
FOB Miami, FL. All sublimation items – FOB Cranston, RI. All HL items– FOB Florence, KY, Hildale, UT or Eau Claire, WI or FOB Cedar Rapids, IA, FOB Tampa, FL. Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive noti cation on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will re ect customer purchase price and will be provided at no additional cost.
If you wish to specify a carrier and account number for an international shipment, you will be responsible for the Export and Customs clearance and ultimate delivery of shipment, as well as for duties, taxes, and broker fees. You must provide us with a Commercial Invoice that includes the price paid by the recipient for duties. You must also provide your broker’s name, address and phone number with your order.
If you are shipping to Canada under your carrier account number and you are not shipping under your NRI# (Non-residential importer number), Canadian Customs has the right to contact the receiving party to request payment of duties and taxes prior to clearance. For more information, please contact a dedicated customer service representative.
Weights on the website are approximations only (based on ground shipping). Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Bullet is not responsible for differences in final freight charges versus quoted estimates.
Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.
Customer pickup is available in Miami, FL and Florence, KY for items decorated in these locations. Your order will be available for onsite customer and/or third party scheduled trucking pick-up the next business day after the specified ship date (i.e. plus 1 day) unless special arrangements are made with the factory. Contact factory prior to pickup to ensure your order is ready. Pickup hours are between 9:00AM EST and 5:00PM EST on regularly scheduled business days. Customer pickup is not available on sublimated items and all item numbers with an HL pre x that are not decorated in Florence, KY.
Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order reciept. If more than 10 drop-shipment addresses, you must provide addresses electronically in a Microsoft® Excel file sent on a disk or as an email attachment (see required format below). SureShip® orders are limited to 10 drop-ship addresses, call for lead times for requests over 50 locations.
||ACC# (If using third-party shipper account.)
Third-Party and Customer-Designated Shippers
Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup. See decorating and add-on pricing page for associated charges.
Special Shipping Instructions
Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to Bullet prior to production. Please reference your purchase order number, company name, contact name and phone number. Additional charges may apply.