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Order Requirements​

Type of Order Online Order Email Order as PDF* Fax Order Send Artwork Separately
Blank Log In orders@bulletline.com 1-800-920-9223 N/A
Sample Log In samples@bulletline.com​ 1-800-920-9223 N/A
Imprint with standard lead time Log In orders@bulletline.com 1-800-920-9223 artdept@bulletline.com
Imprint with SureShip® (24 hr. turn) N/A sureship@bulletline.com 1-800-920-9224 sureshipart@bulletline.com
WorldSource N/A worldsource@polyconceptna.com 1-888-205-2734 worldsource@polyconceptna.com

To prequalify artwork, or for artwork questions on new orders, email artdept@bulletline.com. For general customer inquiries or changes on existing orders, contact customer service at info@bulletline.com.

Unless a specific size is in​dicated on your purchase order, Bullet will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specied.

​Orders are only accepted from quali ed promotional products distributors. For tax reasons, third party billing is not permitted.

*Complete purchase order number as generated on your PO form must be placed in the subject line of both the order and art emails before they can be reviewed. All emailed orders must be sent to the above email addresses in the form of a PDF attachment and also include all artwork les. Any other formats may result in processing delays. If artwork is not able to be sent with your order due to system limitations, please send art les to the artwork email above with your PO number in the subject line. Purchase orders will not be accepted at the artdept@bulletline.com or sureshipart@bulletline.com email addresses.

Additional Order Info

Order Acknowledgement for Imprint Orders

After receiving your order, Bullet will send you an Order Acknowledgement. Please read carefully and contact the factory immediately if corrections and/or changes are necessary. All changes must be con rmed in writing. Production begins upon receipt of signed Order Approval Form, approval of credit and receipt of all order information including shipping addresses and customer inserts.

Order Minimum

All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders will be accepted and are subject to the less than minimum charge. SureShip® is available for less than minimum orders; however, it incurs a double less than minimum charge. Exact quantities will also be accepted at an additional cost. See decorating and add-on pricing page for associated charges. Quantities above end column quantity may require additional production time. For more information, contact a dedicated customer service representative.

Order Cancellations

Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proof received prior to order cancellation. See decorating and add-on pricing page for associated charges.


We strongly encourage customers to immediately inspect all shipments upon arrival. All defective items must be returned within 180 days of purchase. Prior to return, all merchandise requires specific return authorization from the factory in order to be eligible for credit. No credit or replacement merchandise will be issued for product unavailable for return to factory.

Customer Approval

Bullet must receive your proof approval and must have shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and lead time. Allow 1 additional day for processing. The following proofs are available:

Online Proof

Online proofs are available at no charge upon request.

Paper Proof (only if requested)

First paper proof is free. Additional paper proofs, available upon request at a cost.

Product Proof

Product proofs can be ordered at an additional cost. Product proofs can be shipped using our standard 5-day ship when requested. Orders ship within 24 hours of receiving product proof approval (up to end column quantity) plus item price, running charge, overnight freight charges, and applicable order setup. Depending on order size and imprint type, Bullet may require a product proof.

Sales Tools


Virtual Specs

Can be ordered in the following two ways:
• Request a virtual sample from your Bullet sales representative, who can help you identify the best product for your application.
• Create your own free virtual sample on our website instantly (available on most products).

Random Samples

Random decorated samples up to $10.00 (Z) EQP will be at no charge. Sample orders received by 5 PM EST (for U.S. destinations) and 1 PM EST (for Canadian destinations) can ship same day if specified on order and would ship on PCNA’s preferred carrier. If using a UPS third party account, the sample order will ship the next business day. Please provide a third-party shipper number for direct freight billing. If a shipper number is not provided, Bullet will invoice for the applicable shipping charges. Sample orders will ship FedEx ground unless otherwise requested. Available for SureShip® upon request. These items are non-returnable.

Spec Samples

Spec samples include a specific logo, decoration method and location. These can be purchased at 25% off catalog EQP for the product. Full setup and running charges apply. These items are non-returnable. Limit of three per item number. Spec samples are available for SureShip® up to 5 items (maximum of 3 pieces per item). Direct process and offset printed items are not available.


Self-promotions can be purchased at 50% off catalog EQP for the product (25% all technology items). Full setup and running charges apply. These items are non-returnable. Limit of middle-column quantity per item number. Due to increased holiday production, self-promotion orders for all items must ship by November 9, 2016. Additional restrictions may apply on new items. Self-promotion discount only applies to the specific piece that is decorated with the distributor’s name or logo only. The addition of other imprinted logos or names to the product will disqualify it from receiving any discount. In the case of multiple items on one order; only the items with the distributor name or logo are eligible for the self-promotion discount. Clearance items, direct process and offset printed items are not available for self-promotion. For more information, contact a dedicated customer service representative.


Customer Inserts

Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your purchase order. When requesting label attachments, printed labels must be provided to Bullet. Production will not begin until customer-supplied inserts/attachments are received. Orders above catalog quantity will require additional lead time. Bullet items will be inserted into other Bullet items free of charge. Additional restrictions apply to HumphreyLine® items. For more information, contact a dedicated customer service representative.

Blank Product

Available at 10% off EQP price. Pricing is available on our website and is solely based on item quantity. Turnaround time is one business day. Blank orders received by 2:00 PM EST can ship same day if specified on order. Same day shipping not available when shipping via ground to Canada, LTL carrier or US Mail. Blank product is not available on sublimated items. For more information, contact a dedicated customer service representative. ​​​

Digital Services

With PCNA’s Digital Services you can electronically access detailed product information, get real time inventory updates, and stay up to date with order status.
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